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Walmart Drops ‘Scan & Go’ As Rivals Expand Cashier-Less Services

May 15, 2018: 12:00 AM EST

Customer apathy has led Walmart to drop Its ‘Scan & Go’ smartphone app just as U.S. rivals Amazon and Kroger are expanding and rolling out their own versions of cashier-less checkouts. The move is indicative of its struggles to encourage its core clientele to shift to digital shopping. However, Walmart still offers online shopping and is extending a click and collect service to 2,000 stores, in which Walmart employees load the groceries in the shoppers’ cars. Walmart said it will use the ‘Scan & Go’ experience to enhance future services like ‘Check Out With Me’.

Hayley Peterson, "Walmart just abandoned cashierless checkout, and it reveals a huge challenge in its battle with Amazon", Business Insider, May 15, 2018, © Insider Inc
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