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Demands For Higher Wages At Quick-Serve Eateries May Accelerate Automation Trend

June 10, 2014: 12:00 AM EST
Software and machines may not replace fast-food restaurant workers in the foreseeable future, but automation is beginning to play a part in food service. Some industry observers say the demand among low-wage fast-food workers for higher pay may actually speed up the development of food service automation. Others say it takes a lot of time to introduce advanced technology and it’s not likely to eliminate the need for human interaction. Nevertheless, restaurant chains are tiptoeing into the future: Panera Bread is introducing self-service ordering kiosks. Chili's and Applebee's are putting tablets on their tables that would give customers the ability to order and pay without any contact with human wait staff at all.
"Robots will replace fast-food workers", CNN Money, June 10, 2014, © Cable News Network
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