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“Blessed” Panera Streamlines Food Ordering, Ramps Up Delivery

April 24, 2017: 12:00 AM EST
Panera founder and CEO Ron Shaich says his company is “blessed” because it has not only applied the principle of “digital utilization” to streamlining the ordering process, its menu – soups, salads, sandwiches – is perfect for easy delivery to homes and businesses. This blessing has meant that the company can reduce the number of workers handling food, but has to hire 10,000 delivery people by the end of 2017, as it adds delivery services to as many as 40 percent of its eateries this year. The streamlining process, known as Panera 2.0, has meant changes across the board, including redesigned kitchens and reworked assembly lines, plus implementation of new ordering technology like digital kiosks.
Kate Taylor, "Panera is Replacing Cashiers with Robots — but it's Hiring Thousands of Workers for Another Task", Business Insider, April 24, 2017, © Business Insider Inc.
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